Terms and Conditions, Privacy Policy, and Website Use Agreement


Effective Date: April 19, 2006

Welcome to www.pronoia.org (the “Site”), owned and operated by Pronoia Academy of Restoried Lore, LLC, a New Mexico limited liability company (“Company,” “we,” “us,” or “our”).

Business address:
1209 Mountain Road Pl NE, Suite N
Albuquerque, NM 87110

By accessing or using this Site, including purchasing classes, certificates, memberships, digital content, or other offerings, you agree to be bound by these Terms and Conditions, including our Privacy Policy contained herein. If you do not agree to these Terms, please do not use this Site.

You may contact us via email at: inquiry@pronoia.org.

1. Website Purpose

This Site is both:

  1. An informational and educational platform for sharing ideas, teachings, resources, and materials; and

  2. An eCommerce platform for the purchase of classes, certifications, memberships, events, and related services.

Use of this Site is subject to all applicable laws of the United States, the State of New Mexico, and where applicable, international laws including the European Union General Data Protection Regulation (GDPR) and the United Kingdom Data Protection Act 2018.

2. Eligibility to Use the Site

By using this Site, you represent that:

  1. You are at least 18 years of age, or have the consent of a parent or legal guardian;

  2. You have the legal capacity to enter into binding agreements; and

  3. Your use of the Site does not violate any applicable law or regulation.

We do not knowingly collect personal information from children under the age of 18.

3. Intellectual Property

All content on this Site—including text, graphics, logos, course materials, videos, teachings, downloads, certificates, trademarks, designs, and intellectual property—is the exclusive property of Pronoia Academy of Restoried Lore, LLC unless otherwise stated.

You may not reproduce, copy, distribute, modify, republish, transmit, sell, license, or exploit any content from this Site without our prior written consent.

Unauthorized use may violate copyright laws, trademark laws, and other applicable laws.

4. Purchases and Payments

By purchasing any class, certificate, subscription, event, or service through this Site, you agree that:

  1. All payment information provided is accurate and authorized;

  2. You are responsible for all applicable taxes, fees, and charges;

  3. Prices are subject to change without notice;

  4. We reserve the right to refuse or cancel any order at our discretion.

Payment processing may be handled by third-party providers. We do not store full payment card information directly.

5. Refund Policy

Classes (streaming):

  1. Refund allowed until the user's first playback.

  2. Refund if technical issues on the streaming end prevent playback.

  3. No refund if technical issues on the user's end prevent playback.

  4. Refund if seller moves the stream and does not provide alternative access.

  5. Duplicate purchases are refunded automatically.


Classes (downloadable):

  1. No refunds after full access/download of materials.

  2. No refund if technical issues on the user's end prevent playback.

  3. Duplicate purchases are refunded automatically.


Certificates:

  1. Refund allowed within 7 days of the first live certificate session.

  2. Refund for interruption to offering the entire certificate on the seller's end.

  3. Duplicate purchases are refunded automatically.


Events (including live classes and presentations):

  1. Refund up to 4 days before the event.

  2. No refund for technical difficulties on the user's end.

  3. Duplicate purchases are refunded automatically.

6. User Accounts and Conduct

You agree not to:

  1. Use the Site for unlawful purposes;

  2. Attempt unauthorized access to the Site or its systems;

  3. Share copyrighted materials without permission;

  4. Disrupt Site functionality or security;

  5. Misrepresent your identity or provide false information;

  6. Use our content to incite violence or to create political or religious propaganda;

  7. Use our content to incite hatred or conspiracy theories;

  8. Use our content to create competing commercial offerings without authorization.

We reserve the right to suspend or terminate access for violations of these Terms.

7. Privacy Policy

Purpose

The purpose of this Privacy Policy is to inform users of:

  1. The personal data we collect and store;

  2. Who has access to that data;

  3. What we do with it; and

  4. Users’ rights regarding their personal data.

Compliance with Privacy Laws

For users in the European Union, we comply with Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”).

For users in the United Kingdom, we comply with the GDPR as incorporated into the Data Protection Act 2018.

For California residents, where applicable, we also seek compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

For users elsewhere, we aim to follow applicable privacy and consumer protection laws to the extent required.

We have not appointed a Data Protection Officer because we do not fall within the categories requiring appointment under Article 37 of the GDPR.

Consent

By using our Site, users consent to the conditions set out in this Privacy Policy.

Where processing is based on consent under Article 6 of the GDPR, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing completed before withdrawal.

You may withdraw consent by contacting us via email at inquiry@pronoia.org.

Legal Basis for Processing

For users in the EU, we process personal data only where we have a lawful basis under Article 6 of the GDPR. Our legal basis includes user consent for one or more specific purposes.

Personal Data We Collect

We collect only data necessary to fulfill the purposes described herein. We will never sell your data or spam you.

Automatically Collected Data

When you visit our Site, we may automatically collect:

  1. IP address

  2. Content viewed

Data Collected Non-Automatically

We may also collect:

  1. First and last name

  2. Email address

  3. Payment information

This data may be collected when paying for a class, event, certificate, or whatever else we sell.

How We Use Personal Data

We use personal data only for disclosed purposes. We automatically collect data in the form of site analytics and statistics. User-provided data is used for communication regarding purchases, services, updates, and support.

We do not use personal data beyond what is disclosed here.

Who We Share Personal Data With

We may disclose user data to employees or authorized personnel who reasonably require access to fulfill business purposes.

Other Disclosures

We do not sell personal data.

We may disclose data:

  1. Where required by law

  2. In legal proceedings

  3. To protect our legal rights

  4. To buyers or potential buyers in the event of sale, merger, or transfer of the Company

Third-party links on our Site are governed by their own privacy policies.

Data Retention and Security

Personal data is stored only as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law. Users will be notified where longer retention is required.

Information security is supported by our hosting provider, Hostinger, along with reasonable administrative, technical, and organizational safeguards.

However, no internet transmission is ever completely secure, and we cannot guarantee absolute security beyond what is reasonably practical.

Your Rights

Under the GDPR, users may have the following rights:

  1. Right to be informed

  2. Right of access

  3. Right to rectification

  4. Right to erasure

  5. Right to restrict processing

  6. Right to data portability

  7. Right to object

California residents may also have rights under the CCPA/CPRA, including access, deletion, correction, and opt-out rights where applicable.

To exercise these rights, email: Privacy Officer, inquiry@pronoia.org.

Children’s Privacy

We do not knowingly collect or use personal data from children under 18 years of age. If we learn that such data has been collected, it will be deleted as soon as reasonably possible.

Parents or legal guardians may contact us at: inquiry@pronoia.org.

Do Not Track Notice

“Do Not Track” (DNT) is a browser privacy setting.

Because we do not track users across third-party websites over time, we do not respond to browser-initiated DNT signals.

Opt-Out of Communications

You may opt out of marketing communications by:

  1. Clicking the “unsubscribe” link in any marketing email; or

  2. Contacting us directly to update your preferences.

Transactional emails relating to purchases may still be sent as necessary.

8. Changes to These Terms

We may update these Terms and this Privacy Policy periodically to reflect legal requirements or business practices.

When updated, the Effective Date will be revised.

Continued use of the Site after changes constitutes acceptance of those changes.

9. Disclaimer of Warranties

This Site and all services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee uninterrupted access, error-free content, or specific results from educational services.

10. Limitation of Liability

To the fullest extent permitted by law, Pronoia Academy of Restoried Lore, LLC shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Site or services.

Total liability shall not exceed the amount paid by the user for the relevant service.

None of our offerings should be intended for use as medical, psychotherapy, or wellness advice. Users in need of such advice should instead contact a licensed and competent physician or psychotherapist.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of New Mexico and applicable United States federal law, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts located in New Mexico.

12. Complaints

If you have complaints regarding how we process personal data, please contact us first at inquiry@pronoia.org.

If unresolved, users in the EU or UK may lodge a complaint with the appropriate supervisory authority.

13. Contact Information

For all questions, concerns, complaints, privacy requests, or legal notices, please contact:

Privacy Officer
Pronoia Academy of Restoried Lore, LLC
Email: inquiry@pronoia.org

By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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inquiry@pronoia.org

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